Technical Product Leader & Payment Innovator
Transforming complex technical challenges into elegant product solutions. Specializing in scaled payment platforms, backend-integrated systems, and data-driven strategies that drive measurable business impact.
Building products that scale and deliver
Orchestrated the strategic evolution of Amazon's disbursement platform, driving platform capabilities to scale for instant payments across global marketplaces. Spearheaded comprehensive data validation systems that reduced rejected disbursements by 20%, eliminating 330K failed transactions annually while simultaneously minimizing compliance risks. Partnered intensively with backend engineering teams to architect product integration requirements with external banking partners, defining API contracts, data flows, error-handling scenarios, and performance indicators that enhanced operational efficiency and platform reliability.
Navigated critical business continuity challenges by enabling a backup banking partner integration, securing $17B in UK disbursements across 6M transactions. Led cross-functional execution with Risk & Compliance, Legal, Treasury, Product Management, and Engineering, making data-driven trade-offs between feature scope, compliance risk, and delivery timelines. Translated ambitious business goals into a comprehensive 3-year product vision for instant payments spanning 12 Amazon marketplaces, conducting extensive market research across 25 regions, analyzing competitive trends, and evaluating banking partnerships to enhance disbursement experience for 1M+ sellers and vendors. Championed metric precision by improving Disbursement Success Rate accuracy by 36 basis points for $900B+ in annual disbursements through advanced SQL data analysis.
Co-founded and led end-to-end product development of an AI-powered note-taking web application, building a lean cross-functional team including lead engineer, two backend engineers, and UI/UX designer. Authored engineering-ready technical specifications detailing user flows, speech-to-text integration, AI-assisted autocomplete behavior, data architecture, and comprehensive edge case handling that improved note-taking speed by 50%+. Defined product requirements and user stories informed by targeted demographic surveys and customer research.
Executed comprehensive go-to-market strategy encompassing competitive analysis, financial modeling, and pitch development. Secured 1st place recognition among 8 competitive teams, delivering live product demonstration to 13 venture capitalists at Pioneer Square Labs, advancing to the Dempsey Startup Competition finals, and engaging with Trilogy Partners for potential investment opportunities.
Specialized in healthcare technology product management, driving successful product launches and strategic pricing initiatives within the digital health sector. Identified emerging market trends and optimized resource allocation while forging strategic partnerships that positioned the company for accelerated growth. Developed user-centric messaging frameworks and delivered tangible results focused on healthcare innovation and patient experience improvement.
Enabled $2B in incremental revenue by designing and implementing an incentive-based payment recommendation engine integrated into Amazon.com's checkout flow, expanding customer access to $10B in annual savings opportunities. Influenced backend engineering and machine learning teams to optimize system architecture, reducing checkout completion time by 23% (from 52s to 40s) for 400M Amazon.com customers. Analyzed industry trends and competitive dynamics to contribute strategic insights to the consumer payments roadmap.
Developed comprehensive product growth strategy for Microsoft Power Platform in the low-code/no-code market segment through rigorous competitive analysis, market research, and product capability evaluation. Conducted targeted customer interviews and stakeholder surveys to assess platform strengths and capability gaps, delivering actionable recommendations focused on enhancing Power Platform adoption in higher education through differentiated features and improved user experience.
Managed Wi-Fi reliability operations for four major airline partners, driving operational excellence and enhancing customer experiences at scale. Delivered $2.5M in annual contractual cost savings by developing predictive alerting programs that identified outage indicators before service degradation. Enhanced user experience for 8.8M annual customers by improving in-flight Wi-Fi availability by 4% (from 93% to 97%) across 5K+ daily flights through systematic root-cause analysis and proactive issue resolution. Optimized traffic flow patterns for a major airline partner, increasing Wi-Fi capacity by 87% and driving customer satisfaction scores up by 73%.
Led telecom network enhancements and optimization initiatives that drove measurable customer experience improvements and revenue growth. Achieved an 80% improvement in Comcast's public Wi-Fi reliability, securing lucrative new contracts that increased the firm's annual revenue by 25% (from $28M to $35M). Reduced call drop rates by 30% during high-traffic NASCAR events (2017-2018), enhancing network reliability for thousands of concurrent users through strategic traffic management optimization at scale.
Technical depth meets strategic vision
Innovation and continuous learning
Conceived and developed an award-winning AI-driven note-taking application featuring real-time contextual suggestions that revolutionized note organization. Architected comprehensive business model including financial projections and 5-year strategic growth plan. Successfully presented innovative concept to 13 Seattle-based venture capitalists.
Microsoft • December 2021
Udacity • October 2017
Academic foundation for product excellence
University of Washington – Michael G. Foster School of Business
September 2021 - June 2023
Dean's Merit Fellow • Board Fellow, Helping Link • Student, Creative Destruction Lab • Member: Foster Technology Club, Data and Analytics Club
University of Maryland, College Park
2012 - 2014
Vice President: Telecommunications Students and Alumni Network (TSAN) • Volunteer: Students Council of India • Student Library Assistant • Assistant to Director, UMD Robotics Center
Gujarat University, Ahmedabad, India
Completed 2012
Beyond the product roadmap
I'm a passionate and driven technical product leader with a unique journey from wireless engineering to payment platform innovation. My career has been defined by a relentless focus on creating positive impact, embracing complex challenges, and improving lives by connecting people through technology and data-driven insights.
As a collaborative and empathetic leader, I thrive in cross-functional environments where influencing without authority and building authentic relationships are essential to success. I'm a lifelong learner with deep passion for data analysis, systematic problem-solving, and unwavering customer-centric approaches.
After 7+ years building technical expertise in engineering, I recognized the transformative value of business acumen and pursued my MBA at Foster School of Business. This strategic pivot strengthened my product management, marketing, and strategy capabilities, positioning me to bridge the gap between technical complexity and business impact.
When I'm not orchestrating product launches or analyzing payment flows, you'll find me capturing moments through photography, exploring new hiking trails, competing in ultimate frisbee, experimenting with new recipes in the kitchen, or planning my next travel adventure.